We know how it feels to be let down by transport, or worse, scammed. So here is exactly how we work and how we protect you, in easy words you can read on your phone.
Written in plain language so everyone understands. By joining Ehail4Us, you agree to these terms. Last updated 19 June 2026.
Ehail4Us is a community transport platform in Gauteng, South Africa, and a brand of LKA Holding Investments (Pty) Ltd. "We" means Ehail4Us. "You" means any member - a car owner, a driver, or a Lift Club commuter.
To join, you register and give accurate, truthful information. You must be legally allowed to use our services. Drivers must hold a valid licence and any required permits. We may verify your identity and documents before activating your account, and may decline or suspend membership if information is false or our terms are broken.
The Lift Club connects daily commuters with vetted drivers on fixed routes. We match you to a driver and route, agree a fair price, and manage the arrangement so both sides are protected. We are the trusted middleman - no informal, unprotected cash deals.
Passengers pay monthly, in advance. Your monthly fee secures your seat on your route for that month. A platform service fee is included in the price you are quoted, and you always see your full price before you commit. There are no hidden charges. All money is received into the Ehail4Us business account and managed transparently.
Drivers are paid weekly, every Friday, for trips actually completed that week - never fully upfront. This protects passengers and keeps the platform fair. Earnings are calculated on completed, confirmed trips, and a statement is available on request.
Refund requests are reviewed and, where valid, processed within 7 business days. Because we manage funds responsibly through a business account, refunds are not instant - we calculate each one fairly. Refunds may be reduced by trips already taken and any applicable service fee.
If a driver cannot make a trip, a certified standby driver is dispatched so you are not left stranded. If a service genuinely fails on our side, we make it right with a replacement trip or a fair refund. Drivers who repeatedly no-show may be suspended or removed.
If something goes wrong, contact us first - we review every dispute fairly. A reasonable administration fee may apply to disputes found to be invalid or made in bad faith. Fraudulent claims, false chargebacks or abuse of the platform may result in penalties, suspension and recovery of money owed.
Prices can change, for example if fuel costs rise. When this happens we give you reasonable notice before any change, so you are never surprised. Your current month is honoured at the price you paid.
Ehail4Us vehicles carry our security features, which may include GPS tracking and in-cabin cameras, for everyone's safety. By using the service you consent to these safety measures during trips.
We collect only what we need to run the service, such as your name, contact details and route. We protect it and do not sell it. We handle your information in line with South Africa's Protection of Personal Information Act (POPIA). You may ask us what we hold and request corrections.
We work hard to provide a safe, reliable service, but we cannot guarantee every trip will be perfect or uninterrupted. To the extent allowed by law, Ehail4Us is not liable for indirect losses outside our reasonable control. Nothing in these terms removes rights you have under South African law.
You may leave at any time. We may suspend or end membership if these terms are broken, if information is false, or if conduct puts other members at risk. Amounts properly owed remain payable.
These terms are governed by the laws of the Republic of South Africa.
Questions? Reach us on WhatsApp at +27 68 813 9187 or email info@ehail4us.co.za.
Tell us your route and we will check what we can do for you.
© 2026 LKA Holding Investments (Pty) Ltd t/a Ehail4Us · Gauteng, South Africa
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