Terms & Conditions.

These terms explain how Ehail4Us works, what you can expect from us, and what we expect from you. We have written them in plain language so everyone understands. By joining Ehail4Us, you agree to these terms.

01Who We Are

Ehail4Us is a community transport platform operating in Gauteng, South Africa. Ehail4Us is a brand of LKA Holding Investments (Pty) Ltd. When we say "we", "us" or "the platform", we mean Ehail4Us. When we say "you", we mean any member — a car owner, a driver, or a Lift Club commuter.

02Becoming a Member

• To join, you complete our registration and provide accurate, truthful information.
• You must be legally allowed to use our services — drivers must hold a valid licence and any required permits.
• We may verify your identity and documents before activating your account.
• We may decline or suspend membership if information is false or our terms are broken.

03How the Lift Club Works

The Lift Club connects daily commuters with vetted drivers on fixed routes. We match passengers to a driver and route, agree a fair price, and manage the arrangement so both sides are protected. We are the trusted middleman — no informal, unprotected cash deals.

04Payments

• Passengers pay monthly, in advance. Your monthly fee secures your seat on your route for that month. You are settled — no weekly worry.
• A platform service fee and a Service Protection Contribution (funding backup transport and breakdown cover) are included in the price you are quoted. You will always see your full price before you commit. There are no hidden charges.
• All money is received into the Ehail4Us business account and managed transparently.

Standard Start & Express Start. New routes fill gradually rather than all at once. Until your car is full (4 seats), each rider covers a small shared "reserve seat" cost, which shrinks every time someone new joins and disappears completely once the route is full:

• Standard Start — available on any route, begins once 3 riders have joined.
• Express Start — only available on routes of 30km or more one-way, begins once just 2 riders have joined (carrying a higher reserve share until the route grows).

Night-shift surcharge. Routes with a night-shift pickup or drop-off carry a small additional surcharge, covering the added safety and backup-transport standby that late or early hours require.

05How Drivers Are Paid

• Drivers are paid weekly, every Friday, for trips actually completed that week.
• Pay is based on a base rate plus real distance driven, with a bonus while a route is still filling, and a guaranteed weekly minimum so earnings never fall below a fair floor regardless of route length.
• Payment is made after trips are completed — never fully upfront. This protects passengers and keeps the platform fair and trustworthy.
• Driver earnings are calculated on completed, confirmed trips. A statement is available on request.

06Refunds

• Refund requests are reviewed and, where valid, processed within 7 business days.
• Because we manage funds responsibly through a business account, refunds are not instant — we calculate each one fairly before paying out.
• Refunds may be reduced by trips already taken and any applicable service fee.

07No-Shows & Standby Drivers

• If a driver cannot make a trip, a certified standby driver is dispatched so you are not left stranded.
• If a service genuinely fails on our side, we make it right — a replacement trip or a fair refund.
• Drivers who repeatedly no-show may be suspended or removed from the platform.

08Disputes & Fair Use

• If something goes wrong, contact us first — we review every dispute fairly.
• A reasonable administration fee may apply to disputes found to be invalid or made in bad faith.
• Fraudulent claims, false chargebacks or abuse of the platform may result in penalties, suspension and recovery of money owed.

09Price Changes

Prices can change — for example if fuel costs rise. When this happens, we give you reasonable notice before any change so you are never surprised. Your current month is honoured at the price you paid.

10Safety & Vehicles

Ehail4Us vehicles carry our security features, which may include GPS tracking and in-cabin cameras, for the safety of everyone. By using the service you consent to these safety measures during trips.

11Your Personal Information

We collect only what we need to run the service — such as your name, contact details and route. We protect it and do not sell it. We handle your information in line with South Africa's Protection of Personal Information Act (POPIA). You may ask us what we hold and request corrections.

12Our Responsibility

We work hard to provide a safe, reliable service, but we cannot guarantee every trip will be perfect or uninterrupted. To the extent allowed by law, Ehail4Us is not liable for indirect losses outside our reasonable control. Nothing in these terms removes rights you have under South African law.

13Ending Membership

You may leave at any time. We may suspend or end membership if these terms are broken, if information is false, or if conduct puts other members at risk. Amounts properly owed remain payable.

• Passengers: fares are paid monthly, in advance. Leaving partway through a paid month does not refund that month, since it already covers your seat being held and your driver being paid for that period. To avoid being billed for the following month, give at least 7 days' notice before your next payment date. (This notice period is a working proposal, pending final confirmation.)
• Drivers: if you stop mid-week for any reason, you're paid for the days actually worked that week - whichever is higher of your prorated share of the guaranteed weekly minimum, or your actual earnings for those days.

14Governing Law

These terms are governed by the laws of the Republic of South Africa.

15Contact Us

Questions about these terms? Reach us on WhatsApp at +27 68 813 9187 or email info@ehail4us.co.za.